Complete wellness application is offering online wellness service providers with its Service providersby way of arranged through its application( "Services"). To avail such Services, users are to register them selves and schedule an appointment by following the registration, consent and scheduling process by clicking the link provided here ( "Registrat ion Process" ).
Th e Services available on the application do not in any way constitute an invitation or recommendation to avail such services. The Wellness Services provided through the application ore not intended in any way to be a substitu te to in-person consultation with a professional, as Wellness Services have certain inherent and intrinsic limit ations. We advise and request you, the users, to make independent assessment in respect of accuracy, usefulness and suitability of the Wellness Services prior to making any decision to rely on such Wellness Services.
This document contains al l the terms and conditions applicable to, and governing, the provision of Well ness Services by the relevant Complete Well ness entit y, and the relevant Service Provider to you, including the terms and conditions applicable to booking of an appointment, cancellations, refund and all other transactions in connection with WellnessServices.
For the purpose of these Wellness Terms and Conditions, wherever the context so requires; (i) "we" or "us" means the relevant Complete Wellness entity, in each case, including the successors, successors-in-interest, liquidators, administrators and assigns of such entities, and the relevant Service Provider; and (ii) "you" means: (a)the relevant patient, or (b) user of the application, both registered or unregistered, whether browsing through the application or availing any of the Wel lness Services available on the application, in each case, including his / her legal heirs, administrators and executors. Correlative terms such as "our" and "your" will be construedin accordance with thesedefinitions.
Your visit, access, reliance on and usage of the application and, or, scheduling or availing any of the Wellness Services will be treated as your unconditional acceptance of these Wellness Terms and Conditions, Terms of Use and Privacy Policy in their entirety. These Wellness Terms and Conditions read with the Terms of Use and Privacy Policy together constitute legally binding and enforceable agreement between you and us ("Agreement"). This Agreement is published in compliance of, and is governed by the provisions of the laws of India, including but not limited to the Indian Contract Act, 1872, and the (Indian) Inform ation Technology Act, 2000, as amended from time to time.
In this Agreement , "you" and "us" may be referred to collectively as "Parties" and individually as a "Party".

Eligibility
1. Yo u must be 18 (eighteen) years of age or older to register for, and, or, use, Wel lness Services.
2. Well ness Services are available for use for children / minors, but the registered member for all patients under the age of 18 (eighteen) must be the patient's parent or legal guardian who has custody over the relevant minor and are in each case legally permitted to provide appropriate consent for Wellness Services or other medical services to be rendered to the relevant minor. If you register as the parent or legal guardian on behalf of a minor, you are fully responsible for complying with this Agreement. In case of a minor, use of the Wellness Services will only be permitted if such a minor is accompanied by the relevant adult who undertook the registration onbehalf of such a minor, during the entire process of provisioning of the Weilness Services to the relevant minor. Only parents and other persons permitted under applicable law to have legal custody over the relevant minor and legally permitted to provide appropriate consent for Wellness Services or other medical services to be rendered to the relevant minor can undertake a registration on behalf of the relevant minor.

Consent
1. You acknowledge and agree that, by following the Registration Process, you provide your explicit consent to avail the Wellness Services. The consent provided as part of the Registration Process is unconditional, irrevocable and wil l form the basis for us providing you the Wellness Services, and will also form a part of your medical records.
2. You acknowledge and agree that by availing any Wellness Services, you unconditionally and irrevocably provide your consent for us or our representatives to contact you by telephone, text message or any other mode of communication in relation to the Wellness Services availed, as well as for promotion of our services and products, notwithstanding the fact that such telephone number may be registered with a 'do not disturb'/ 'do not contact' registry.

Availability and Scheduling of Wellness Services
1. The Wellness Services will be available across all specialties and will be rendered through specified Service Providers, who wilI be chosen by us based on their specialization, your language preference and the availability and willingness of the relevant Service Provider to provide Wellness Services.
2. If you are an existing patient, you have the option to, at the time of scheduling the appointment, request for a specif ic Service Provider who has provided you medical services in the past. However, consultation from a specific Service Provider is subject to the availability and willingness of the relevant Service Provider to provide you such medical service and is at the sole discretion of the Service Provider. If you are availing services from us for the first time, or if you have not availed services from us for 6 (six) months or more prior to the date of availing Wellness Services, or if you are consulting the same Service Provider for a different ailment, your consultation will be deemed to be the first consultation. Thereafter any consultation within 6 (six) months of the previous consultation will be deemed to be a follow-up consultation if it is for the same health condition.
3. Confirmation of your appointment with a specific Service Provider, as per availability, will be sent to you via SMS and, or, email to your registered mobile number or email address, as the case may be. We reserve the right to reschedule or cancel an appointment without any prior notice. The time provided for availing Wellness Services is indicative and the actual time may change depending on the Service Provider's discretion / availability and you will be notified of such change via SMS and, or, email to your registered mobile number or email address, as the case may be.
4. The Service Provider is entitled to, at his / her sole discretion, take a decision based on the information provided by you, and either prior to or at the time of availing the Wellness Services, that the relevant medical services will not be provided through online consult ation and may choose not to proceed with rendering the Wellness Service at any point in time and suggest an in-person consulta tion.
5. At any stage, you have the right to choose to discontinue the Wellness Services but refunds, if any, will be processed only in accordance with the provisions of clause 6 of this Agreement.
6. You are entitled to reschedule or cancel your scheduled appointment for the Wellness Services, within the time limits stipulated below and by following the process set out in the registration page. Cancellations and rescheduling of appointment is to the relevant cancellation and rescheduling fees mentioned below. Further, any and all refunds are subject to the conditions set out below:

Information and Documents
1. Please provide your language preference, along with all relevant inform ation such as medical, health and personal information, at the time of completing the Registration Process, along with relevant documents in support thereof. Such information will include your details, including contact details, medical / case history, test / investigation reports, prescriptions, existing patient ID (if any) and other relevant details.
2. You are solely responsible for al I information and documents provided by you to us, whether by uploading it on the application or otherwise, including all medical, health and personal informat ion. You agree and undertake that youwill ensure all information and documents provided by you are true and correct in all respects. The Wellness Services and any other medical services provided by us will depend upon the information you provide to us.
3. If the information or documents provided by you are, or if we reasonably perceive such information or documents to be, false, deceptive, inaccurate or misleading, we reserve the right to cancel your appointment, without giving any reasons and without assuming any liability whatsoever. You ore solely responsible for ensuring that all relevant and accurate information and documents are uploaded at the time of the Registration Process.
4. We reserve the right to verify, without assuming any obligation or responsibility to do so, all information and documents submitted by you, including your age and identity and asking for such additional information and documents as we deem necessary in our sole discretion to verify your name, age, address, email address, phone number, medical / case history or any other relevant details, and you hereby acknowledge and agree that you wilI provide all such additional information and documents required by us promptly by uploading the same on the application. In case of delay in uploading such additional information and documents required by us, we reserve the right to cancel your appointment, without giving any reasons and without assuming any liability whatsoever.

Scope and limitation of Wellness Services, Equipment and Connectivity
1. Wellness Services are not intended to replace in-person consultation with the Service Provider. Wellness Services will be rendered subject solely to the professional judgment and discretion of the Service Provider. The Wellness Services will be provided by the relevant Service Provider through, using suitable mobile application or internet based digital platforms, including third party platforms such as What'Sapp, Facebook Messenger or Skype. If the Service Provider providing you Wellness Services does not inform you about his/her name and qualifications, please ask for all such details prior to the start of the consultation.
2. We reserve the right to record all interactions between you and the relevant Service Provider (including video interaction logs, email records, chat/ text record, etc.), and maintain logs and records of such interaction. We will maintain all patient records including case history, investigation reports, images, etc. As we deem appropriate in our sole discretion.
3. Wellness Services ore not meant to be availed for any emergency conditions. In such cases, you ore advised to physically visit the nearest hospital. In the event you consult a Service Provider by availing Wellness Services for an emergency condition, such Service Provider may only provide opinions limited to first aid, other temporary measures, counseling and advice of referral to any other Service Provider, including advising an in-person visit to such Service Provider or the nearest hospital.
4. The professional judgment of a Service Provider is the guiding principle for all Wellness Services. A Service Provider is reasonab ly well positioned to decide whether a technology based consultat ion is sufficient or an in-person review is needed, based on the circumstances and information provided. The Service Provider will use his / her best judgment to prescribe medicines to you, as applicable, pursuant to providing your age and other details as may be required. However, the Service Provider will not prescribe drugs which he cannot prescribe as per applicable laws through online consult ati ons. A scanned copy of the prescription will be shared with you via SMS and, or, email to your registered mobile number or email address, as the case may be, and we are not held liable for any issues arising out of any such prescription. You may also collect the original prescription from us if required, or the same may be posted to your registered address, on your request and your cost.
5. You are responsible for arrangement of such equipment as required for the relevant Wellness Service to be availed by you. In case of inadequate equipment or a technical error / defective internet connection, we reserve the right to reschedule or cancel the appointment without any notice.
6. You acknowledge and agree that interactions through as certain inherent and intrinsic limitations, which may hove an impact on the treatment prescribed by the Service Provider. Such limitations include insufficient quality of information transmitted, delays in evaluation that could occur due to failure of the electronic equipment, lock of access to all medical records resulting in adverse drug reactions or allergic reactions or other judgment errors. You acknowledge and agree that there will not be any physical examination involved while providing Wellness Services and such services will be provided remotely. The opinion delivered by the Service Provider will be solely be based on the verbal communication between you and the Service Provider and the test reports and other information provided by you to us. While there is no physical examination involved while providing Wellness Services, if a physical examination is deemed critical by the relevant Service Provider for a proper consultation, the Service Provider may not proceed with the online consolation and may request for a physical examination to be arranged through on in-person consultation.